The Art of Strengths Coaching

P is for Positive Results Being Outcomes

Slides Positive Results Are Outcomes.002

There are many models for building successful teams. This article explores one approach.

People who do superb work in teams often start by clarifying the positive results they want to achieve. They clarify their picture of success.

They then aim to be positive, do professional work and, when necessary, deliver peak performances. Taking these steps increases the likelihood of the outcome being positive results.

People build on what they can control and do their best. They cannot always guarantee the outcome, because other factors can intervene. They can guarantee they will aim to keep improving, however, and aim to reach the goal.

Imagine you want to take this approach with your own team. One way to do this is by focusing on the following steps.

Positive Results

Good leaders start by clarifying the specific results they believe the team can deliver. They do this by taking an organic approach.

They aim to build on the team’s strengths – rather than plucking ideas out of the air – and translate these into a clear picture of success. They take the following steps.

They clarify the team’s strengths – where it delivers As, rather than Bs or Cs.

They clarify the team’s successful style of working. They clarify when the team performed brilliantly in the past, the principles it followed then and how it can follow these principles – plus maybe add other skills – to perform brilliantly in the future.

They clarify the team’s perfect customers – the kinds of people with whom it works best. They clarify the challenges these customers face and the goals they want to achieve.

They clarify how the team can build on its strengths and successful style – plus manage the consequences of any weaknesses – to help these customers to achieve success.

They use this information to clarify the specific results they want the team to deliver. They then translate these results into a clear picture of success.  

You will, of course, have your own approach to clarify your team’s aims. It can be useful, however, to ensure it is building on its strengths and has an achievable picture of success.

If you wish, however, try tackling the exercise on this theme. This invites you to do the following things.

Describe the specific positive results your team wants to achieve.

Describe the specific benefits – to the various stakeholders – of delivering these positive results.

Slides Positive Results Are Outcomes.004

Slides Positive Results Are Outcomes.005

Slides Positive Results Are Outcomes.006

The next step is to explore how people can do their best to deliver these results. Here are some themes it can be useful to explore to enable the team to achieve success.

Positivity

Good teams are made up of people who are positive, professional and aim to deliver peak performance. They are based on similarity of spirit and diversity of strengths. Diversity of spirit is a recipe for disaster.

Such teams have the right people with the right attitude. Attitude is non-negotiable, but they want characters, not clones.

People will express the team’s principles in many different ways, of course, but they must always demonstrate high professional standards.

Spirit gets people so far. But it is the diversity of strengths that enables the team to produce something special when it matters.

Such teams have people who are positive realists. They have a positive attitude, but are also good at reading reality. They want to work in a team and help their colleagues to succeed.

Good leaders make the professional deal clear before people join. On some occasions, however, they may need to re-contract with people who are already in the team. The leader may say something like the following.

The Professional Deal

This is the team’s picture of success … These are the benefits of achieving the picture of success …

These are the principles and professional standards we want people to follow to achieve the picture of success …

These are the reasons why it is important for people to follow these principles …

These are the pluses and minuses involved in working towards achieving the picture of success …

Bearing these things in mind, take time to reflect and decide if you want to contribute towards achieving this picture of success.

If so, let us know. We will then make clear contracts about how you can make your best contribution to the team.

Good teams have people who want to be there and who want to help others succeed. On a scale 0 – 10, how would you rate the people in your team regarding them having a positive attitude?

Start by looking at each person in your team or those you want to hire. Ask yourself the following questions:

Do they have a positive attitude? Do they generate positive energy? Are they enthusiastic? Do they encourage other people? How do people feel after meeting them?

Do they take responsibility? Do they use volunteer language, saying that they want to make things happen, or do they use victim language, saying that things happen to them? Are they resilient? Do they rebound from setbacks? 

Do they have both the right substance and style? Some people have substance, but their style of expressing things can cause collateral damage. If appropriate, what can the person do to develop a helpful style?

Bearing all these factors in mind, on a scale 0 – 10 to what extent do I rate the person as being positive: a) Towards customers; b) Towards colleagues?

What would I do if the person left tomorrow and reapplied back to the team? Would I rehire the person? If so, what are the results I would ask them to deliver?

Let’s move on to look at the team as a whole. On a scale 0 – 10, how would you rate its overall positivity? What do you think can be done to maintain or improve the rating?

Good leaders sometimes take the following steps to make this happen. 

They act as positive models because they recognise they are always on stage. They recognise that people watch what they do, rather than what they say.

They build a positive sense of mission by reminding people of the team’s purpose. They also give people the support they require to achieve the picture of success. 

They encourage the positive people. They spend times with them and enable them to keep doing superb work.

They give clear messages and positive alternatives to people who may need to behave in a more beneficial way. They then act decisively if people continue causing collateral damage.

They keep showing people what good looks like. They share success stories that show when people have done superb work that has delivered success.

If you wish, try tackling the exercise on this theme. This invites you to do the following things.

Describe the extent to which people in the team demonstrate the positivity required to reach the goals. Do this on a scale 0 – 10.

Some people may be 10/10, of course, whilst others bring down the overall score. This leads to the second part of the exercise.  

Describe the specific things that can be done to maintain or improve the overall team rating.

Slides Positive Results Are Outcomes.007

Slides Positive Results Are Outcomes.008 

Professionalism

Good teams are made up of people who demonstrate professionalism. They are often encouraged to do this because they know the professional standards required to achieve the team’s goals.

Good leaders, for example, believe in communicating the big picture to their people. They explain the What, Why, How, Who and When. They may say something like the following.

The What. The specific results we are aiming to achieve are …

The Why. The specific benefits of achieving these results are …

The How. The specific strategies we aim to follow to achieve these results are …

The Who. The specific responsibilities of the various people – and the qualities they will need to demonstrate – to work towards achieving these results are …

The When. The specific things we need to deliver – and by when – on the road towards achieving the results are …

People know what mountain they are climbing, why they are climbing it and when they aim to reach the summit. They also know their part in making this happen.

Good teams communicate the professional standards that are required to achieve the mission. They also explain the reasons why it is important to follow these standards. Different teams will, of course, produce different sets of Dos and Don’ts.

Slides Positive Results Are Outcomes.009

Slides Positive Results Are Outcomes.010

Slides Positive Results Are Outcomes.011

Looking at your own team, what are the professional standards people need to demonstrate to deliver the goods? How can they continue to deliver these standards?

If you wish, try tackling the exercise on this theme. This invites you to do the following things.

Describe the extent to which people in the team demonstrate the professional standards required to reach the goals. Do this on a scale 0 – 10.  

Describe the specific things that can be done to maintain or improve the overall team rating.

Slides Positive Results Are Outcomes.013

Slides Positive Results Are Outcomes.014

Peak Performances

Good teams have people who, when necessary, deliver peak performances. They consistently deliver high professional standards and these often produce success.

Sometimes it is necessary, however, to do something special. Such teams rise to the occasion and produce great performances when it matters.

How to help people to make this happen? One method is to follow the organic approach.

Slides Positive Results Are Outcomes.013

Bearing in mind this approach, it can be useful to invite people to revisit their positive history. You can ask them to do the following exercise.

Peak Performances

The specific situation in the past when people in the team
worked well together and achieved peak performance was:

* 

The specific things we did right then – the
principles we followed – to work well together
and achieve peak performance were:

* We …  

* We …

* We …  

The specific things we can do to follow these principles –
plus maybe add other skills – to try to achieve peak
performance in the work we are doing next week are:

* We can …

* We can … 

* We can …

Peak performers frequently rehearse implementing the strategies for achieving success. They often go through the following stages to prepare properly.

They focus on the picture of success. 

They rehearse following the key strategies for achieving the picture of success.

They rehearse dealing with any potential challenges on the way towards achieving the picture of success.

They focus again on how to do their best to achieve the picture of success.  

Looking at your own team, you may invite them to rehearse how they can deliver peak performance in a specific situation. You can then encourage, educate and enable them to do their best when it matters.

If you wish, try tackling the exercise on this theme. This invites you to do the following things.

Describe the extent to which people in the team do, when necessary, deliver the peak performances required to achieve the results. Do this on a scale 0 – 10.

Describe the specific things that can be done to maintain or improve the overall team rating.

Slides Positive Results Are Outcomes.015

Slides Positive Results Are Outcomes.016

Good teams aim to be positive, do professional work and, when necessary, deliver peak performances. Taking these steps increases the likelihood of the outcome being positive results.

Such teams believe in constant improvement. They frequently invite people to focus on the following themes.

What We Are Doing Well 

The specific things we are doing well are:

* 

*

*

The specific things we can do to follow
these principles more in the future are: 

*

* 

*

What We Can Do Better

The specific things we can do better and how are:

*

*

* 

Let’s assume your team has implemented the ideas from the exercises. Is there anything else they can do to increase the chances of success?

If you wish, try tackling the final exercise on this theme. This invites you to describe the other steps people can take to do their best to deliver positive results.

Slides Positive Results Are Outcomes.017

Slides Positive Results Are Outcomes.018

Share

    Leave a Reply

    You can use these HTML tags

    <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>