Great organisations have people who act as custodians of the culture. The leaders act as positive models. They also have many other key people, however, who embody the organisation’s core principles. These cultural custodians Read more
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There are many views about what motivates people to change their behaviour. Some individuals change, for example, when they feel that doing so will bring them more pleasure and less pain. A person must Read more
There are many models for making decisions. Whichever approach people take, these models often invite them to go through the following steps. They clarify the real results they want to achieve. They clarify the Read more Good listeners listen for the theme in what a person is saying. They then play back what they have heard to check that they understand the picture inside the person’s head. This approach can Read more This piece looks at how people can gain strengths by choosing something to serve. Read more People love to pursue a purpose. They love to do a worthwhile project, follow a spiritual faith or work towards achieving a specific goal. They find that having a purpose provides a structure to Read more There are many ways to ensure you keep giving great service to both your internal and external customers. One approach is to imagine that you are on a six month rolling contract that, in Read more Sometimes you hear a message that stops you in your tracks. You have an experience that shows you how good human beings can be. Many people have this feeling when listening to Jo Berry Read more
Imagine you are mentoring a person who is unsure about how to behave towards somebody who is experiencing difficulties. They may not know what to do in a situation where either: A person is Read more This piece looks at how you can do good work by organising your times in blocks. Read more |
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